Frequently asked questions

SiteGaps is Australian-owned and operated, based in Brisbane.

Of course! You can reach out at any time and request any type of POI to appear on your account setup.

Yes, we do. You can book one via this link. Select a date and time through Calendly, and we'll cover setting up your trade area radius, creating comparison reports, and sharing tips to make your site selection process seamless.

While we're building your forecast, the model trains on your existing network's revenue alongside census, demographics, traffic, and supply data. It iterates across tens of thousands of feature combinations to find which drivers actually explain how each of your sites performs. Once it can predict your current network's turnover to within 10–15%, it scores every candidate new site against the same drivers. We don't shortcut the 48-hour window because the predictions only become useful once that fit is tight enough. For a walk-through, book a demo.

Cannibalisation measures how much of a store's drive-time trade area is shared with nearby stores — the demand two locations compete for. In the map's SiteGaps AI panel, open Cannibalisation, pick the nearby stores you want to test, then run the analysis. We build a drive-time trade area for each store and report the share of the subject's catchment population that overlaps with them, using the Esri demand-apportionment method.

Yes, we've extended discounts to students and several universities. For other unique cases (non-profits, research projects, early-stage operators), we try to tailor pricing while keeping things fair to our other customers. Get in touch and we'll have a conversation.

Once you're signed in, click your avatar at the bottom of the left sidebar to open Settings. Your details sit under the Account tab, and your plan, usage, and invoices are under Billing.

Open Settings from your avatar at the bottom of the left sidebar, switch to the Security tab, and follow the on-screen steps to set a new password.

Typical turnaround is 3 to 5 days for a full demand assessment, and every report goes through an independent review before it reaches you.

ABS census data, HERE Technologies, proprietary Household Expenditure Survey data, and more, blended into each catchment.

We engage town planning consultants and data scientists to QA our needs' assessments and forecast modelling, so the numbers stand up to scrutiny.

We strip sensitive details before analysis. When our data scientists receive your data, store addresses are removed first, so the commercially sensitive information they would expose, including which sites are yours and their turnover, is never seen.